Privacy Policy

Effective: 17th April, 2025

Zillusion Private Limited ("Your Brand Mate"), in partnership with the Balod District Education Department, operates the Balod Learn Easy chatbot ("the App"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with the App.

1. Information We Collect

User-Provided Data: Questions and messages you send to the chatbot to receive explanations or examples.

Usage Data: Metadata such as timestamps, frequency of use, and session duration to help improve chatbot performance.

Technical Data: Device identifiers, operating system version, and language settings.

2. How We Use Your Information

To Provide Services: Process your queries and generate appropriate responses.

To Improve the App: Analyze usage patterns and performance metrics to enhance chatbot accuracy and reliability.

To Communicate: Respond to support inquiries and notify you of updates or changes to the App.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties.

We may share aggregated, anonymized data with research partners or educational authorities to improve learning outcomes.

We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, or destruction.

5. Children’s Privacy

Balod Learn Easy is intended for learners under 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe we have collected personal data without consent, please contact us to request deletion.

6. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will notify users of significant changes through the App or via email at least 30 days before they take effect.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out at:

Email: balodlearneasy@yourbrandmate.in

Thank you for trusting Balod Learn Easy with your learning journey.